MONOPOLY GO!: How to contact the customer support service

MONOPOLY GO! is a new free-to-play strategy title that is set in the expanding universe of MONOPOLY GO. From the house of Scopely and Hasbro Inc., it asks users to roll the dice and travel around the MONOPOLY board.  Fan-favorite characters like Scottie and Mr. MONOPOLY help guide players through world-famous cities and fantastical locales. Players need to build hotels and homes, collect properties, play chance cards,  create a real estate empire full of famous monuments, and even go to jail. Ever since its launch, the game has been constantly topping the download charts. The need to contact Customer Support has been constantly rising in MONOPOLY GO.

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugsaccount-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of the MONOPOLY GO game.

The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t satisfy himself, the MONOPOLY GO customer service is available to contact anytime to answer the queries from the players.

There are three ways to contact the customer support team of MONOPOLY GO. Players can contact them from in-game menu options, they can contact the team via the official help website, or they can reach out to the Developers at Scopely directly via social media handles.

How to Contact via in-game Customer Service Option

Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:

  • Tap on the three-line bar located at the top-right corner of the home screen.
  • A drop-down list of menus would appear to the right of your screen next. Choose the Settings option located right at the bottom of the list.
  • The in-game Settings menu would pop up on your screen next. Before navigating to any other section, take note of your User ID from this menu. You might require this while contacting the customer support team. You will come across a dedicated Support/Legal section on the Settings menu. Under that, you will find a Customer Service button. Tap on that.
Image via Scopely
  • This will redirect you to the Support page of MONOPOLY GO. You will discover that the developers have categorically addressed some of the Frequently Asked Queries/Issues on this page. To view the answers to those queries, first, identify the category under which your issue falls. Next, scroll down to that category to view the questions under that category. If you find your issue/query listed under that category, tap on that question to read the answer/fix. You may additionally filter queries by inputting keywords from your issue in the search bar.

Taking assistance from the Chat Support System

If your issue still persists or is something that has not been addressed under the FAQ section, you may seek assistance via the Chat Support System. Adhere to the steps below to do so:

  • While still on the Customer support page, scroll down till you reach the bottom of the page and tap on the Chat with Us button.
  • You will be redirected to a private chat room where the chatbot would greet you and ask about your query. Greet back in one line.
  • Next, you will be asked to provide your email address and the platform on which you play the game. From the later query, you get to pick one from Android/iOS.
  • The chatbot would now revert back with a list of issue categories and ask you to pick one. Choose the one that best describes your issue. For bug reports, choose Report Technical Issues or Bugs from the list.
  • You would be then advised by the chatbot to glance through the FAQ section once by providing the link for the same.
  • Following up on this text, another auto-generated text would ask you if the article was helpful. To create a report, choose No from the options. Up next, you will be asked to provide the following information:
    • A detailed description of your issue.
    • Did the issue happen after performing some specific action? If yes, specify that action.
    • Does it happen once or frequently?
MONOPOLY GO Chat Support
Image via Scopely
  • Tap on the blank text area to input your message and tap on the Sent button once all the necessary details have been furnished.

This would successfully create a Report. Based on your report, an agent from the Support team of Scopely Support will get back to you in the same private chat window. He may even do additional follow-ups in the email address provided by you. Make sure that you stay active and check out these sections frequently so that you do not miss out on the replies from the other side.

How to contact via the official website of MONOPOLY GO

Players can directly go to the official Support website of Scopely and access the customer service option from there. It could be another alternative in the case where players are facing login problems and cannot access the in-game support option.

  • Players must visit the official support website of Scopely here.
  • Once you are redirected to the support page, you need to choose MONOPOLY GO from the list of games coming under the Developer house. Since it is their latest title, you will find it right up front.
  • Once you tap on that, it will take you to the Customer Support page of MONOPOLY GO where you can access the FAQ and Chat Support. The steps that follow have already been discussed in the previous section.

How to Contact the Developer Team Directly

Another approach could be to reach out to the Developers via their Social Media handles. You may approach the team at @scopely which is the official Twitter handle of Scopely. You can additionally reach out to the team at the official Instagram handle of Scopely. Players should additionally do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.

Still, facing any issues in contacting the MONOPOLY GO customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!

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